Frequently asked questions

Use the visa request form on the home page: it shows your destination's mode, the estimated time, the price and the main documents, then the right button to start.

No. The estimated time adds the average consular time and our preparation time. The decision belongs to the consulate; we notify you as soon as it is issued.

Nobody can. Our job is to present a complete and consistent application, reviewed twice before submission, to give you the best chance.

Most consulates require at least six months of validity after your return. The appointment form warns you if your passport expires too soon.

Building the file, checking documents, two reviews, booking appointments, submission (depending on the mode) and tracking until the decision. Consular fees are extra and paid to the authorities.

Online by Wave, Orange Money, MTN MoMo, Moov Money or bank card, or at the agency. A receipt is available immediately in your client area.

No. The rate in force when the file is created is fixed. An added traveller creates a top-up instalment at the same unit rate.

From your client area, by photo from your phone or by scan. JPG, PNG, PDF and HEIC formats, up to 10 MB per file.

With your file number and your phone on the Track my file page, or by scanning the QR code on your receipt.

Your client area shows whether it is at the agency, at the consulate or ready for collection. It is always handed over against a signed receipt.

To have an expert review an application you built yourself, before submitting it. You receive a score, a recommendation and the list of corrections.

Flights and hotels are on request: you fill in the form, an advisor sends you a quote, and the ticket or confirmation is attached to your file.

Each trip shows its dates, prices per category and remaining places. Registration is done with an advisor, with a deposit then instalments until the balance.